Frequently asked questions

Got a question about Sports Injury Bulletin? You'll probably find the answer here.

General

1) What is Sports Injury Bulletin?

Sports Injury Bulletin is a subscription-only newsletter for physios, coaches and athletes, featuring the latest research and advice from leading experts on sports injuries. The advice in Sports Injury Bulletin comprises the combined experience of our world-renowned sports physiologists, trainers and therapists, turning injured patients into winners in their sport. It's published 10 times a year by P2P Publishing Ltd. Sports Injury Bulletin is not available in the shops – only our subscribers are able to access the valuable information we publish.

2) How can I trust the information you publish?

Through our sister publication, Peak Performance we have been offering indispensable advice to athletes and coaches for over 16 years. Sports Injury Bulletin was founded in July 2000 to focus our years of experience on the area of sports injuries. Our writers are leading authorities in the fields of sports injury, health, and fitness. Furthermore, we do not sell advertising space in our newsletters because we are committed to providing authoritative and independent information free from editorial bias. To see the high quality of our research, take a look around our free online library where you'll find hundreds of articles from our archive. Or take out a trial subscription to make up your own mind.

3) How do I subscribe to Sports Injury Bulletin Online?

Just click here and follow the simple instructions. You'll need to provide your credit/debit card details along with your name, address and email address. All card transactions are securely routed through WorldPay, the leading provider of online payment processing.

4) How do I subscribe to the print version of Sports Injury Bulletin?

If you are in the United Kingdom or any other E.U. country, you will automatically receive a hard copy of Sports Injury bulletin in the mail. If you are outside these countries you will still have access to our fantastic members only download area from which you can retrieve your issues. If you are outside the above mentioned areas and would prefer to receive Sports Injury Bulletin in print format, please email sib@sportsinjurybulletin.com with your full name, address and preferred method of payment – credit/debit card, direct debit or cheque.

5) What is Worldpay and how does it work?

Worldpay is the world's leading online payment service. When you subscribe to Sports Injury Bulletin, your details are submitted securely to Worldpay who automatically inform us of your subscription. They will send you an email confirming the transaction, along with a Worldpay user name and password which you can use to access their site and administer your subscription. At no point does anyone at Sports Injury Bulletin have sight of your credit/debit details. As well as using the latest technology and verification methods to ensure your security, Worldpay offers a Shopper's Guarantee for your complete peace of mind. Please see Worldpay for more details.

6) What payment methods does Worldpay accept?

Worldpay accepts all major credit and debit cards, including Visa, Mastercard, Switch, Electron, JCB, Solo and Delta.

7) I don't want to pay by credit card. What should I do?

You can email sib@sportsinjurybulletin.com to take out a print subscription.

8) Will you sell or give my email address to anyone else?

No. We never sell or pass on our customers' details, including email addresses, to any third parties.

9) I received an email newsletter from Sports Injury Bulletin but have not subscribed. What's going on?

As well as our subscription-only newsletter, we also publish a free email newsletter called Sports Injury. This is sent to people who have asked to be included on our mailing list after visiting Sports Injury Bulletin or one of our affiliate sites. Sports Injury contains free information and is sent out weekly. Recipients of Sports Injury are under no obligation to purchase a subscription to Sports Injury Bulletin – but you'll need to subscribe if you want the competitive edge Sports Injury Bulletin gives its paying subscribers.

10) How can I unsubscribe from Sports Injury and other Sports Injury Bulletin emails?

You'll find a link at the bottom of the email allowing you to automatically and immediately unsubscribe. Alternatively, you can send an email with 'Unsub' in the subject line to the address shown at the foot of the email, but please note that it may take a few days to process requests made through this route.

11) Is this publication available internationally?

Yes. If you have access to the internet, you can read Sports Injury Bulletin. When you subscribe online, you can choose to pay in US dollars, Euros or British pounds, but as it's an automated credit card system, the payment will be converted into your local currency when you see your credit card statement. At the moment, Sports Injury Bulletin is only published in English.

12) Can we swap links?

We are always looking for new link exchanges and are also looking to form new partnerships. Please send the address of your site along with a brief description to sib@sportsinjurybulletin.com.

13) Can I advertise on your sites?

To get your advertising across to the million sportspeople who visit our sites each month, or to the 400,000 people who subscribe to our Sports Performance Bulletin ezine, call Anthony Obi on +44 (0)20 7954 3428. You can also download our media pack here.

14) Can I use information from your articles on my own site?

Please do not use extracts from our articles without permission. However, we are happy to consider requests. Please email sib@sportsinjurybulletin.com with as much information as possible.

15) Can I submit an article for publication in Sports Injury Bulletin?

If you would like to submit an article to Sports Injury Bulletin, please send a brief synopsis, contained within the body of your email – not as an attachment – to sib@sportsinjurybulletin.com. Our editors will contact you if we are interested.

16) Where can I read your Privacy Policy?

You can read our Privacy Policy by clicking here.

Subscribers' FAQs

1) I subscribed to Sports Injury Bulletin online but I haven't received anything since. How do I access my subscription?

You can access Sports Injury Bulletin as soon as you subscribe - your issues of Sports Injury Bulletin and your free reports are ready for you to download now. Go to the SIB members area and use your username and password to log in. These were chosen by you when you subscribed and can be found within the 'Welcome to Sports Injury Bulletin Online' email that you received subsequently. All issues and special reports are stored as PDF files, so you will need Adobe Acrobat Reader or a similar reader to view them.

2) How will I know when the latest issue has been published?

Whenever a new issue of Sports Injury Bulletin is published, we'll email you to let you know. You will then need to log in to the subscribers area with your user name and password to download it.

3) What if I don't have Adobe Acrobat Reader installed on my PC?

Adobe Acrobat Reader is a free piece of software that can be downloaded from the Adobe website.

4) What if I use a Mac?

No problem. Mac users can also download and read Sports Injury Bulletin, as long as you have a PDF reader and access to the internet. Adobe Reader is compatible with Macs running OS 7.5.3 or above. Mac OS X users can also use Preview, which is pre-installed along with Mac OS X and will open PDF files automatically.

5) I have forgotten my username and/or password. What do I do?

Please send an email to sib@sportsinjurybulletin.com and we will get back to you with the details you need.

6) Do you publish any other newsletters? How do I subscribe and can I get a discount for subscribing to more than one?

Electric Word currently publishes one other newsletter for athletes: Peak Performance, containing valuable advice from our team of experts. Published 12 times a year, Peak Performance contains the latest research from the sports science world and aims to help all serious athletes improve their performance. Why not take out a trial subscription and find out for yourself? Click here to subscribe to Peak Performance.

7) How often will I receive my issue of Sports Injury Bulletin?

Sports Injury Bulletin is published 10 times a year.

8) I have a print subscription and can't get into the subscribers' area online. What do I do?

You won't need to access the subscribers' area if you have issues delivered to your door – the online issue is identical to the print issue.

9) I have a print subscription and I want to change it to an online subscription.

You can take out an online subscription at any time. Click here for details. Once you've received confirmation that your online subscription is active, email sib@electricworldplc.com to cancel your print subscription so you don't pay twice.

10) I have an online subscription and would like to switch to print.

Please send an email to sib@sportsinjurybulletin.com and be sure to include your full name, postal address, and payment details.

11) I have a question about something that was contained in an article. How do I get a response?

Please send an email to sib@sportsinjurybulletin.com with your name, contact details, and the specifics of your question (which article you are referring to, etc) then we can forward your question to the writer of the related article. Please note, however, that for legal reasons we are generally not able to answer individual questions.

You could also try looking in our archives, where you will find hundreds of articles which may contain the information you are looking for:

12) Is there any way to access issues in plain text or something other than PDF?

Not at the moment, but we are working on providing alternatives in the near future.

13) How do I order back issues of Sports Injury Bulletin?

You can buy back issues of Sports Injury Bulletin in our online shop.

14) How do I cancel my subscription?

Online subscribers can cancel their subscriptions themselves. Go to Worldpay and log in using your Worldpay user name and password. This is is different to your Sports Injury Bulletin user name and password and can be found in the email that Worldpay sent you when you subscribed, entitled 'WorldPay Regular FuturePay Electric Word plc'. Once you're logged in you need to click 'View Details'. From here, you can choose 'cancel'. If you have lost your Worldpay login details, please email sib@sportsinjurybulletin.com with 'Cancel subscription' in the subject line.

15) How can I obtain a receipt?

Please email sib@sportsinjurybulletin.com detailing the approximate dates or issues that you want a receipt for.

16) My email address has changed. How do I update my subscription details?

Please send an email to sib@sportsinjurybulletin.com and we will amend your details.

17) How do I get in touch with someone to discuss my subscription?

From within the UK you may ring +44 (0) 20 7 954 3424 between 9:00 and 17:30 GMT; customers outside the UK will need to add the country code 44.

Otherwise, please email sib@sportsinjurybulletin.com
Or Fax +44 (0) 845 450 6410
Or Write To Sports Injury Bulletin, 33-41 Dallington Street, London, United Kingdom EC1V 0BB.

From within the US you can ring 305-956-3992 between 9:00am and 5:30pm US time

Or Write To Sports Injury Bulletin, 16850-112 Collins Ave, 344 Sunny Isles Beach, FL 33160

'Sports Performance Bulletin' Free Newsletter Subscribers

1) What is 'Sports Performance Bulletin' and why am I receiving it?

Sports Performance Bulletin is a free weekly newsletter from the publishers of the world's leading sports science newsletter, Sports Injury Bulletin. Every week, Sports Performance Bulletin gives athletes valuable tips on how to be faster, stronger and fitter. It is sent to people who have asked to be included on our mailing list after visiting Sports Injury Bulletin or one of our affiliate sites. Recipients of Sports Performance Bulletin are under no obligation to purchase a subscription to Sports Injury Bulletin – but you'll need to subscribe if you want the competitive edge Sports Injury Bulletin gives its paying subscribers.

2) What is Sports Injury Bulletin and how can I 'upgrade' to it?

Sports Injury Bulletin is a subscription-only newsletter for athletes, featuring the latest research from the sports science world. We cover the whole range of sports, from running and rowing to cycling and swimming, and each issue is packed full of exclusive information for anyone who's serious about sport. It's published 16 times a year, including four special reports, by P2P Publishing Ltd. Sports Injury Bulletin is not available in the shops – only our subscribers are able to access the valuable information we publish. To take out a subscription to Sports Injury Bulletin at a special introductory rate, click here.